Contact Us

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123 Street Avenue, City Town, 99999

(123) 555-6789

email@address.com

 

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FAQ

Frequently asked questions.

Shipping:

All products ordered by the 15th of the month will ship out the first Monday of the following month. All products ship from SE Wisconsin.

Returns:

All purchases are non-refundable once a box has shipped. If something arrives damaged please contact our support team to help you with the issue.

Billing:

Subscription boxes are shipped out bi-monthly. Subscriptions are automatically billed the prior month to your box shipment, on the 1st of that month.

Gift Boxes:

Ship out within a week of your order. If a rush is needed please contact us and we can let you know what shipping cost to get that sent out immediately.

Gift Cards:

We provide gift cards via email. You can then either print the gift card to include in your gift or send to who you are gifting via email.

Cancelling Subscription:

You will be able to cancel anytime by logging into your account. The only time you can’t cancel is if the box has already been shipped, that specific box will be non-returnable.

FAQ

Shipping:

All products ordered by the 1st of the month will ship out the 15th of that same month. All products ship from SE Wisconsin.

Returns:

All purchases are non-refundable once a box has shipped. If something arrives damaged please contact our support team for help.

Billing:

By clicking “complete order”, you confirm that you accept the terms of service and that your payment renews automatically and your credit card will automatically be charged the applicable monthly subscription fee and shipping and handling fees until you cancel your subscription. Subscription boxes that ship out monthly will be invoiced on the same date as purchased each month. Bi-monthly subscriptions will invoice every other month on the same date purchased. Subscriptions are automatically billed at least two weeks before your shipment is scheduled.

Gift Boxes:

Journey gift boxes that are orders by the 1st will ship out on the 15th. Gift Boxes that show products included will be shipped out within a week of being purchased. If you need gift boxes shipped sooner than the 15th please email heather@journeyunwrapped.com and she will work with you on an earlier shipment.

Gift Cards:

We provide gift cards via email. You can then either print the gift card to include in your gift or send to who you are gifting via email.

Cancelling Subscription:

You will be able to cancel anytime by logging into your account. The only time you can’t cancel is if the box has already been shipped, that specific box will be non-returnable, but future boxes would be cancelled.